I changed my mind. What is your Return Policy?

We understand sometimes your late night purchase comes with buyers remorse. That's why all products sold on our website have a 30-day return policy from the time of delivery. This means you are eligible to return your unworn watch so long as you have all of the original contents/packaging. To facilitate a return, please email support@novuswatchco.com and we will begin the process.

What is your Refund / Cancellation Policy?

In instances where the order is cancelled prior to shipping, your refund will be processed and credited immediately. 

Refunds resulting from returns: Once we receive your return, a refund will be credited back to the account used for original payment. Please note we are unable to reimburse you for any fees incurred as a result of tariffs/duties as these go directly to your local government, not us.

I need a watch by the weekend, what are your processing / shipping times?

Canada: All orders received before 3 pm EST will be processed and shipped by end of day. A confirmation e-mail containing the tracking number to be used at CanadaPost.ca will be sent shortly after. Please allow 1-3 Business days for delivery. 
USA:
Please allow 4-10 Business Days for delivery
Rest of World:
Please allow 6-12 Business Days for delivery 

Duties/Tariffs:
All packages delivered to countries outside of Canada will be subject to local customs tariffs/import duties that we cannot control. For more information on these, please contact your local customs agency. 

Is there a Sales Tax?

All prices listed on our website are final price. Orders received outside of Canada are subject to customs tariffs/duties governed by customs agencies. 

I dropped my watch in fire. Does it come with a Warranty?

While we cannot cover clumsiness. Your watch does come with a 1-year manufacturer's limited warranty. Please refer to our warranty page for more information.

What is your Privacy Policy?

We do not store or share credit card information with third parties. We do not share personal information, email, or contact details to any third party. For delivery purposes your contact information is provided to Canada Post. Please note that our website uses cookies to increase customer experience.